Refund and Returns Policy

Our refund and returns policy lasts for 30 days, except below exceptions. If 30 days have passed since your purchase, we can’t offer you a full or partial refund. For a full refund, you must request it within 3 days.

To be eligible for a return, your jacket must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, you
require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are circumstances where only partial refunds are granted, such as when the jacket is not in its original condition, is damaged, or missing parts not due to our error, or is returned more than 30 days after delivery.

Do you accept returns from these countries?
Yes, I accept returns for defective and non-defective products

Do you accept exchanges?
Yes, I accept exchanges

How can customers return your products?
In-store
by mail

How will customers get the return label?
Download/print

Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Refund processing time
3 days

Late or missing refunds

If you haven’t received your refund yet, please check your bank account. Contact your credit card company as it may take time for the refund to be posted. Next, contact your bank. If you’ve completed these steps and haven’t received your refund, email us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (pellepellestore.com?
If you do not live near an (pellepellestore.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (pellepellestore.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you

The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 5900 Balcones Dr Suit 100, Austin, TX 78731 United States.

Exchanges

We only replace jackets that are defective or damaged. If you need to exchange an item for the same one, email us at [email protected].

Shipping returns

To return your jacket, mail it to the provided return address. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged jacket to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of your returned item.

If you need further assistance or have questions related to refunds and returns, reach out to us at [email protected].

Refunds

Once your return is received and inspected, we will notify you via email to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Customer Support: 24/7-

Phone: +1 737-303-5804
Email: [email protected]
Address: 5900 Balcones Dr Suit 100, Austin, TX 78731 United States.

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