Refund and Returns Policy

Shipping, Return, and Refund Policy

The below policy is non-updated for all orders before 25th Dec 2023: (Updated version’s link attached below)

Our refund and returns policy lasts for 30 days, except below exceptions. If 30 days have passed since your purchase, we can’t offer you a full or partial refund. For a full refund, you must request it within 3 days. Partial refunds or cancellations may be subject to fees, typically 30-40%, depending on the item and duration from the order date.

To be eligible for a return, your jacket must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, you
require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are circumstances where only partial refunds are granted, such as when the jacket is not in its original condition, is damaged, or missing parts not due to our error, or is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, please check your bank account. Contact your credit card company as it may take time for the refund to be posted. Next, contact your bank. If you’ve completed these steps and haven’t received your refund, email us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace jackets that are defective or damaged. If you need to exchange an item for the same one, email us at [email protected].

Shipping returns

To return your jacket, mail it to the provided return address. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged jacket to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of your returned item.

If you need further assistance or have questions related to refunds and returns, reach out to us at [email protected].

Need help?

Contact us at [email protected]

for questions related to refunds and returns.

Updated version of Shipping, Return & Refund Policy: (after 25th Dec 2023)

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